Motor Ombudsman

Some customers feel apprehension when dealing with garages. Unfortunately we all know the stories of cowboy mechanics charging unnecessarily for repairs. At Kays we are committed to a good customer experience, so much so that we have voluntarily subscribed to the Motor Ombudsman, formerly Motor Codes, where we adhere to the UK Motor Industry Code of Practice for Servicing and Repair.

What is the Motor Ombudsman anyway?

The Motor Ombudsman, formerly known as Motor Codes, is the government-backed, self-regulatory body for the motor industry. Its voluntary membership of thousands of garages is committed to maintaining high standards covering new cars, the administration of new car warranties and car service and repair. So, whether you’re buying a new car or need a car service or repair job carrying out, use our garage finder to locate local businesses that are committed to the Chartered Trading Standards Institute-approved codes of practice.

The Service and Repair Code was developed  as a means of recognising quality within the industry and promoting peace of mind for motorists.  It helps motorists identify responsible garages, offers a structured advice and complaints procedure and promotes good customer service.

Around 7,500 garages in the UK subscribe to the Code and millions of motorists benefit from its protection and standards, in addition to the free advice line and dispute resolution service.

The Motor Ombudsman has full Trading Standards approval for its Service and Repair Code, meaning that subscribing garages can display the CTSI logo alongside the Motor Ombudsman logo, to further reassure motorists.

The Code commits subscribing garages to:

• Honest and fair service.
• Open and transparent pricing.
• Completing work as agreed.
• Invoices that match quoted prices.
• Competent and conscientious staff.
• A straightforward and swift complaints procedure.

Motor Ombudsman’s Limited’s Registered Office address is:

71 Great Peter Street,
London,
SW1P 2BN,
United Kingdom

Registered in England with registered number 06517394.

VAT no. GB 931 9743 04